How do Consumers Feel About Contacting Snapchat Customer Service? Having a record of the date and time will help you track your support request. This will add additional time to the resolution of your case.Ĭomplete the instructions as provided, attach all documentation and take a note somewhere of when you sent the request. Keep in mind that if you don't do this, you risk sending your request to a customer service representative who is unable to assist you. This means scanning hardcopy documents, downloading electronic documents and taking screenshots of relevant content or correspondence.īegin the support process by carefully reading the online menus in the support section.
Unless your situation is urgent, you will probably have to wait a bit before hearing back from a customer support agent.īefore beginning the customer service request process, gather up documentation that is relevant to your case and ensure that it is in a form that you can send to Snapchat online. Snapchat is a free service that relies on advertising revenue. There are several things that you can do to help ensure that your customer service request is handled professionally and quickly:įirst, have realistic expectations. Getting help with hacked accounts or cases of identity theft Best Practices for Contacting Snapchat Customer Service Requests for help in setting up, changing or canceling a Snapchat account The reasons why people contact Snapchat customer service are consistent with those found on other social media platforms, particularly those that cater to a younger demographic: Why Do People Contact Snapchat Customer Support? Individuals who need assistance must complete an online or in-app support request form and wait to hear back from Snapchat's customer service representatives. It should be noted, however, that Snapchat does not offer phone-based customer service. As one of the most popular social media platforms for young people, it isn't surprising that Snapchat receives a significant number of requests for customer service each and every day. Snapchat is a mobile social messaging app known for the short duration of its content: photos and text messages disappear off the service instead of remaining available for viewing.
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